We encourage patients to self-manage minor common medical problems for example colds, vomiting & diarrhoea, sore throats etc by visiting a local pharmacist. For more information and help with minor illnesses or injuries, please go to the NHS Health A to Z. (please link this the NHS A-Z).
Pharmacy and self care
Many conditions can be treated without the need to see your GP.
Self care
Help and support available from many national and local organisations.
Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
Urgent appointments
We operate a daily triage system; this means that we will have a GP on call for ‘on the day’ emergencies, we also have ‘on the day’ face to face appointments for reception to directly book into under the guidance of our on-call GP.
To request an urgent appointment, we request patients to contact reception 01452 862247 between the hours of 8am and 11am or submit an e-Consult between the hours of 6:30am and 10:30am. Please note these appointments are not for minor medical conditions. We recognise this is not always possible to contact us within those times, and we will always take urgent calls throughout the working day but will care navigate you accordingly if we do not have anything available. Thank you for your co-operation.
You can request an urgent appointment for the same day only (these appointments are not pre-bookable).
Non-Urgent Routine GP appointments
To request a non-Urgent routine appointment in advance during opening times:
- phone us on 01452 862247
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment
- use our e-Consult online form between the hours of 6:30am and 10:30am
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Nurse or healthcare assistant appointments
To request a routine appointment with a nurse or healthcare assistant:
- use our nurse or healthcare assistant appointment request form and we will respond within 3 working days
- phone us on 01452 862247
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
Enhanced access
Brockworth Surgery is part of the North and South Gloucester Primary Care Network (NSG PCN); and together with its other practices, will now offer Enhanced Access Appointments at each of the surgeries.
We are open early every Tuesday morning, Wednesday evenings every week 6:30pm-8:00pm and some Saturday mornings.
These appointments are offered for people who work and can not have time off work to come to the surgery. We will do our best to accommodate you if you require one of these appointments.
We would request that patients who are not working do not request these appointments.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- by completing our online cancel an appointment form
- phone us on 01452 862247 selecting option 2
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits should only be requested if you are housebound. If possible, please request a home visit before 10am as this helps the doctors to plan their visits.
Advantages to attending the surgery for an appointment are that more investigations such as blood tests and ECGs can be done at the time. By performing a full examination an accurate treatment plan can be delivered to the patient.