We encourage patients to self-manage minor common medical problems for example colds, vomiting & diarrhoea, sore throats etc by visiting a local pharmacist. For more information and help with minor illnesses or injuries, please go to the NHS Health A to Z. (please link this the NHS A-Z).
Pharmacy and self care
Many conditions can be treated without the need to see your GP.
Sinusitis
Who to see?
Community pharmacist
Advice
Suitable for patients aged 12 years and over.
If you are not within these age ranges, a pharmacist can still offer advice, but may need you to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Sore throats
Who to see?
Community pharmacist
Advice
Suitable for patients aged 5 years and over.
If you are not within these age ranges, a pharmacist can still offer advice, but may need you to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Earaches
Who to see?
Community pharmacist
Advice
Suitable for patients aged 1 to 17 years.
If you are not within these age ranges, a pharmacist can still offer advice, but may need you to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Infected insect bites
Who to see?
Community pharmacist
Advice
Suitable for patients aged 1 year and over.
If you are not within these age ranges, a pharmacist can still offer advice, but may need you to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Impetigo
Who to see?
Community pharmacist
Advice
Suitable for patients aged 1 year and over.
If you are not within these age ranges, a pharmacist can still offer advice, but may need you to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Shingles
Who to see?
Community pharmacist
Advice
Suitable for patients aged 18 years and over.
If you are not within these age ranges, a pharmacist can still offer advice, but may need you to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Urinary tract infections or UTI
Who to see?
Community pharmacist
Advice
Suitable for female patients aged 16 to 64 years.
If you are not within these age ranges, a pharmacist can still offer advice, but may need you to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Additional support from Pharmacies
Minor ailments
Pharmacists can help with a variety of everyday health issues such as colds, flu, aches, pains, rashes, and cystitis. They can also assist with emergency contraception, pregnancy tests, and needle exchange services. No appointment is needed, and they will refer you to a doctor if necessary.
Medication advice
Pharmacists are experts in safely using medicines. If you have questions about your prescriptions or over-the-counter drugs, they can provide guidance. For new long-term medications, the New Medicine Service offers ongoing support. If you take multiple medicines, the Medicines Use Review (MUR) can help ensure you’re using them correctly.
Repeat prescriptions
Pharmacists can manage your repeat prescriptions, saving you a visit to the GP if your condition is stable. If any issues arise with your medication, your pharmacist can consult with your GP on your behalf.
Healthy living advice
Pharmacies can support your overall health by offering advice on diet, exercise, smoking cessation and blood pressure monitoring. They provide nicotine replacement therapies and regular check-ins to help you quit smoking and stay healthy.
Contraception advice
Some pharmacies can also support you with oral contraceptive checks and emergency contraception.
Pharmacy First is here to make getting the care you need simpler and faster.
Self care
Help and support available from many national and local organisations.
Contact us with Rapid Health
You can contact a doctor or other healthcare professional online using a website called Rapid Health
Book an appointment
Ways to book your appointment
Online
Where possible please use our online booking tool Rapid Health:
You will be asked to complete a short questionnaire which will be assessed to match you with the correct clinician and appointment for your needs. If we see that you need an urgent appointment with us today, you will be able to book immediately online.
If you have a simple admin query (e.g. about medication, test results, or sick notes), you can use one of our Online forms – Brockworth Surgery.
Phone
Please call 01452 862 247 if you do not have online access and are unable to request an appointment online. Our reception team is here to help you.
Please be aware that the receptionist will need to ask you a series of questions from a pro forma template for all GP, urgent care, and physiotherapy appointments for them to submit a Rapid Health form on your behalf.
Do you need an interpreter?
Language interpreting – we are able to arrange either telephone or face-to-face foreign language interpretation for your consultation
Deaf interpreting – we are able to arrange for a sign language interpreter for either video or face to face appointments
As we need advance notice to arrange interpreters, if you need an interpreter, please do not use our online booking tool to make your appointment. Please call or pop in and see our Reception team who will be able to help you and advise us at the time of booking an appointment that you require assistance/ interpreter services.
Help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to see
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
- if you need an interpreter (see above)
- if you have any other access or communication needs
Home visits
Home visits should only be requested if you are housebound. If possible, please call the surgery on 01452 862 247 to request a home visit before 10am as this helps the doctors to plan their visits.
Advantages of attending the surgery for an appointment are that more investigations, such as blood tests and ECGs, can be done at the time. By performing a full examination, an accurate treatment plan can be delivered to the patient.
Cancel an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- by completing our online cancel an appointment form
- phone us on 01452 862247 selecting option 2
Nurse of Healthcare Assistant Appointments
To request a routine appointment with a nurse or healthcare assistant:
- use our nurse or healthcare assistant appointment request form and we will respond within 3 working days
- phone us on 01452 862247
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
Appointment reminder service
Please ensure with have up to date contact details for you so we can send you an appointment reminder for pre-booked appointments.
This also allows us to contact you about annual review reminders, changes to your appointment, and updating medical records.
We are increasingly using email rather than text message to contact patients, as it allows us to send attachments and more information, and because we no longer receive funding for text messages, which are a high cost for the practice.
Chaperones
If you are attending alone but would like to have a chaperone during your consultation, please let our reception team know when booking your appointment or you can request a chaperone on arrival.
Enhanced Access
Brockworth Surgery is part of the North and South Gloucester Primary Care Network (NSG PCN); and together with its other practices, will now offer Enhanced Access Appointments at each of the surgeries.
We are open early every Tuesday morning (access by appointments only), Wednesday evenings every week 6:30pm-8:00pm and some Saturday mornings (pre-booked appointments). These appointments are offered for people who work and cannot have time off work to come to the surgery. We will do our best to accommodate you if you require one of these appointments. We would request that patients who are not working do not request these appointments.
Help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.